Pricing & Terms
All shipments on Stein World’s network freight carrier are FOB warehouse, freight prepaid. All shipments arranged by customer are FOB warehouse, freight collect. Stein World reserves the right to make price adjustments without notice.
For all shipments made by a Stein World designated carrier, freight rates are calculated as a percentage of the current list price plus fuel surcharge, subject to a $99 minimum. All qualifying orders will be shipped prepaid unless otherwise specified. Freight rates and fuel surcharges are subject to change without written notice. Note: Stein World offers a fluctuating discounted fuel surcharge, which is adjusted depending on the rate established by the National On-Highway Retail Diesel rates.
Stein World warrants its product to be free from defects in materials or workmanship for one year from the invoice date. Stein World does not warrant abused or mishandled merchandise. Variations in stone surfaces and hand-painted finishes are normal features and are not considered a warranted defect. Stein World reserves the right to modify sizes, weight and color at any time
Each piece has been carefully inspected and securely packed prior to shipment. Before accepting any merchandise, inspect the packaging and contents carefully. Any shortage, overage, or freight damage must be marked on the bill of lading. Notify Stein World’s claim department immediately. Notification of concealed damage must be made within 60 days from the invoice date. To initiate a claim, images of the packaging, label, and damage along with invoice and item # are required. Requests for item pickup must be packaged in the original box. Claims for damage cannot be accepted for merchandise that has been redistributed or delivered to a customer’s home. Stein World reserves the right to refuse any damage claim when product has been shipped by outside network carrier.
Returns & Exchanges
No return of merchandise will be accepted without our prior written consent. Unauthorized returns will not be accepted and will be returned freight collect. Authorized returns are subject to a 25% restocking charge. No returns will be accepted on specially ordered merchandise. Returned merchandise will be credited only after being approved by claims department. Vendor charge backs, credits, or repair allowances will not be accepted without prior written approval. Receipt of merchandise is considered acceptance of Stein World policies and procedures. For questions about the status of an order, credit memo, or stock availability, please log on to our website at www.steinworld.com. You can also e-mail [email protected] or call 901.261.3050 from 8 a.m. – 4 p.m. (CST), Monday through Friday to speak with a Stein World Customer Service Representative.